Need help? Call +44 (0) 24 7657 4116

General Questions

1. What is Non-Destructive Testing (NDT)?

NDT refers to a variety of testing techniques used to evaluate the properties of materials, components, or systems without causing any damage. NDT is critical in industries like aerospace, manufacturing, and oil & gas for ensuring the safety, reliability, and durability of materials.

2. What are EMATs (Electromagnetic Acoustic Transducers)?

EMATs are a type of ultrasonic testing device that generates ultrasonic waves without needing direct contact with the material being tested. They use electromagnetic fields to create sound waves, making them ideal for testing in harsh or difficult-to-access environments, or where traditional coupling methods (like water or gel) are not feasible.

3. How does EMAT differ from traditional ultrasonic testing?

While traditional ultrasonic testing uses a couplant (liquid or gel) to transmit sound waves into the material, EMATs generate ultrasonic waves through electromagnetic induction, eliminating the need for a couplant. This is particularly useful in high-temperature or rough surface applications.

Product-Specific Questions

4. What industries can benefit from EMAT technology?EMAT technology is widely used in industries such as oil & gas, power generation, aerospace, rail, and heavy manufacturing. It’s especially effective for applications involving high temperatures, rough or dirty surfaces, and materials that are hard to inspect using traditional ultrasonic methods.

5. Can EMATs be used for pipeline inspection?

Yes, EMATs are commonly used for pipeline inspection, especially for detecting corrosion, cracks, and other defects in both above-ground and buried pipelines. The technology is effective even on pipelines with coatings or irregular surfaces.

6. What types of defects can EMAT and ultrasonic testing detect?

Both EMAT and traditional ultrasonic testing can detect a wide range of material defects, such as cracks, corrosion, pitting, weld defects, and laminations. They are particularly useful for thickness measurements and identifying internal flaws that are not visible to the naked eye.

7. What other ultrasonic products do you offer?In addition to EMATs, we offer a range of ultrasonic testing products including traditional transducers, thickness gauges, flaw detectors, and phased array systems. Each product is designed for specific testing applications and materials.

Technical & Operational Questions

8. Do I need special training to use EMAT or ultrasonic equipment?Yes, while basic ultrasonic testing equipment can be operated by trained personnel, EMAT technology may require specialized knowledge. We offer training and support services to help your team get up to speed on how to properly use our products for your specific applications.

9. What is the lifespan of your EMAT equipment?Our EMAT devices are built to last and designed for use in harsh industrial environments. The lifespan of the equipment depends on usage conditions, but with proper maintenance and care, they can last for many years. We offer service contracts and maintenance support to extend the life of your equipment.

10. How do you ensure the accuracy of your NDT equipment?We adhere to strict calibration standards and regularly perform testing to ensure that our EMATs and ultrasonic equipment meet industry accuracy requirements. All our products are tested in-house and come with certification to ensure precision and reliability.

Customer Service and Support

11. Do you offer international shipping ?Yes, we export our products and services worldwide. We have experience shipping to various regions and can handle all aspects of international logistics, customs, and compliance.

12. Do you provide after-sales support and servicing?Yes, we offer comprehensive after-sales support, including equipment servicing, calibration, repair, and technical support. Our team is available to assist you both remotely and on-site, depending on your location and needs.

13. What is the warranty on your products?

We offer a standard warranty of standard warranty of 1 year on all our products, covering manufacturing defects and performance issues (subject to our Terms & Conditions). Extended warranties and service contracts are also available.

14. Can I request a product demonstration or on-site consultation?Yes, we provide both in-person and virtual product demonstrations. Our technical team is also available for on-site consultations to assess your specific NDT needs and recommend the most suitable solutions.

15. How can I place an order?You can place an order by contacting our sales team directly via phone or email. Alternatively, you can request a quote through our website, and a sales representative will reach out to you to finalize the order.

Customisation and Application-Specific Questions

16. Can you customise your EMAT or ultrasonic products to fit our specific requirements?Yes, we understand that every industry and application is unique. Our engineering team can work with you to customize our NDT equipment to meet your specific testing needs. Whether it’s a custom probe design or software integration, we can help tailor a solution.

17. What is the maximum temperature at which EMAT can be used?Our EMATs are designed to operate at high temperatures, up to 1000°C, making them ideal for environments like power plants, steel mills, and other high-heat industrial applications.

Get in touch, we’re here to help

Reach out to our dedicated team for prompt and professional support with any queries or requests.