At Sonemat Limited, we strive to ensure that your orders are delivered quickly and efficiently, no matter where in the world you are located. We partner with DHL to provide reliable, fast shipping, offering next-day delivery for UK customers and rapid international air mail services.

Shipping Terms

• UK Deliveries: For most UK orders, we offer next-day delivery via DHL.
• International Deliveries: We ship globally via DHL’s air mail services, ensuring fast and secure shipping to your location. Delivery times may vary depending on your destination.

Ex Works (EXW)

All our shipments are made under Ex Works (EXW) terms. This means that once your order is ready for collection from our facility, all responsibility for shipping, including risk of loss or damage during transport, passes to the customer. You are responsible for arranging shipment and covering all transport, insurance, and customs duties.

If you prefer, we can assist in arranging delivery through DHL and provide you with a quote based on your location and package details.

Shipping Charges

Shipping costs are calculated based on the destination, package size, and weight. You will be informed of the exact shipping charge during the ordering process. For large or bulky items, special shipping arrangements may apply.

Delivery Times

While we aim for quick delivery, estimated shipping times may vary due to factors such as customs clearance, remote location delivery, and local courier delays. We will provide tracking information for all shipments to help you monitor your delivery status.